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Why some providers are grimly hanging onto the labor-arbitrage model
As I was finalizing client interviews for our forthcoming Blueprint on “Progressive F&A Services”, my overwhelming conclusion is how unprogressive many of today’s BPO relationships still are. To...
View ArticleAccenture makes a significant As-a-Service move by bringing together...
The services world has already started to change - and those who are only just realizing this may already be too late Accenture makes a significant As-a-Service move by bringing together Operations,...
View ArticleIs BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes Is BPO on the brink of a technology revolution? is copyrighted by Phil Fersht. If you are reading...
View ArticleAutomation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automation Automation killed the gamification star is copyrighted by Phil Fersht. If you are reading this outside your feed...
View ArticleBPO will continue to fail miserably… without a mindset to embrace change,...
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition BPO will continue to fail miserably… without a mindset...
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